Refund policy

We want you to be happy with what you bought. If you are not, here is exactly how a return works.

The window

You have 30 days from the day your order is delivered to request a return.

What we can accept

Products must be unopened, unused and in their original packaging, with any seal intact. Skincare and candles are personal-care goods — once a product has been opened we cannot resell it, and we cannot accept it back for a change of mind.

What is always covered

If your order arrives damaged, defective, or is not what you ordered, that is on us. Email us within 14 days of delivery with your order number and a photo, and we will replace it or refund it in full, including any shipping you paid. You will not be asked to pay return postage in these cases.

Return shipping

For change-of-mind returns you cover the cost of shipping the product back to us. We recommend a tracked service — until the parcel reaches us it remains your responsibility, and we cannot refund a return we never receive.

How to start a return

Email hello@forusskincare.com with your order number and what you would like to return. We will reply with the return address and instructions. Please don't send anything back before you hear from us.

Your refund

Once your return arrives and we have checked it, we refund the purchase price to your original payment method within 5 business days. Your bank or card issuer may take a few days more to show it. Original shipping charges are not refunded on change-of-mind returns.

Exchanges

We don't process direct exchanges. Return the original item for a refund and place a new order.

Waitlist

We don't take pre-orders. Joining the waitlist costs nothing and charges nothing — you are only ever charged when you order a product that is in stock.

Questions

For Us., Toronto, Ontario, Canada — hello@forusskincare.com

Nothing in this policy limits your rights under applicable Canadian consumer protection law.